Privacy Policy for Town & Country Motors LTD – Cargo Trailer Dealership
Effective Date: 12/03/2024
At Town & Country Motors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website, by phone, or in person at our dealership.
By providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect basic personal information to provide you with the best possible service, process your transactions, and communicate with you. This may include:
- Personal Identification Information: Name, phone number, email address, mailing address.
- Transaction Information: Details regarding the purchase, lease, or rental of cargo trailers, payment information (e.g., credit card number, payment method), and any warranty or service agreement details.
- Other Information: Any additional details you provide to us during the purchasing process or when communicating with us.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and complete your purchase, rental, or lease transaction.
- To communicate with you regarding your order, product availability, promotions, or services.
- To provide customer support and respond to inquiries.
- To improve our products, services, and overall customer experience.
- To send you promotional materials or updates, if you have opted-in to receive them.
- To comply with legal and regulatory requirements.
3. How We Protect Your Information
We take reasonable precautions to protect your personal information. This includes implementing technical, administrative, and physical safeguards to secure your data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as payment processors, shipping companies, and marketing services.
- Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations or protect our rights, safety, and property.
- Business Transfers: In the event of a business merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyze trends, and gather information about your browsing activity. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations.
- Opt-out: You can opt-out of receiving promotional communications from us by following the instructions in the email or contacting us directly.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Town & Country Motors
21811 Stony Plain Rd, Edmonton AB T5T 5X8
587-997-2360
nathan@townandcountrymotors.ca
This Privacy Policy provides transparency regarding how we handle your personal information. We are dedicated to ensuring your privacy and safeguarding your personal data throughout our interactions.
Refund and Return Policy for Town & Country Motors – Cargo Trailer Dealership
Effective Date: 12/03/2024
At Town & Country Motors, we are committed to providing high-quality cargo trailers and exceptional service. Due to the nature of our products, we generally do not offer refunds or returns. Please review our policy below to understand the terms and conditions.
1. No Refunds or Returns
All sales are final. We do not offer refunds, returns, or exchanges on any purchases once a transaction has been completed. This includes purchases made in-store or online.
2. Defective or Damaged Products
In the event that your cargo trailer is delivered with a manufacturing defect or sustained damage during delivery, please contact us immediately. We will work with you to resolve the issue, which may involve repair, replacement, or a warranty claim in accordance with the manufacturer’s terms and conditions. Please note that this policy applies only to defects or damages that are reported within a reasonable time frame (typically within 7-14 days of receiving the product).
3. Warranties
Cargo trailers sold at Town & Country Motors may come with a manufacturer’s warranty, which covers certain defects or damages under specific conditions. The terms of these warranties vary depending on the manufacturer. For information regarding warranty coverage, please consult the warranty documentation provided with your trailer.
4. Exchanges
We do not accept exchanges for purchased trailers, unless required under the warranty terms due to defects or damages.
5. Cancellation Policy
Once a purchase has been completed and payment has been processed, it cannot be canceled. Please ensure that you are fully satisfied with your decision before finalizing any transaction.
6. Customer Responsibility
We strongly recommend that you carefully review all product specifications and details before making a purchase. If you have any questions or need additional information about a trailer, please contact us before finalizing your order to ensure that the trailer meets your needs.
7. Contact Us
If you have any questions or concerns about your purchase, or if you need assistance with a defective product, please contact us.
By completing a purchase with us, you agree to the terms outlined in this Refund and Return Policy. We appreciate your understanding and look forward to serving you.